Terms & Conditions

Terms and Conditions

Authorization and Transport

The carrier and driver, jointly and separately, are authorized to operate and transport the customer’s motor vehicle from the pickup location to the destination. While we strive to meet the estimated pickup and delivery dates, no dates are guaranteed. Changes may occur due to carrier schedules, mechanical failures, weather conditions, or acts of God. AMERICAN HAULING SOLUTION LLC will not be held liable for any charges or losses resulting from delays, including but not limited to airline tickets or rental car fees. The customer will receive the carrier’s schedule at the time of dispatch.

Exclusivity

Customers agree not to contract another broker or carrier during the time corresponding to their selected shipping option. Any customer found to be working with another broker or carrier during this period will forfeit their non-refundable deposit.

Door-to-Door Transport

Carriers provide door-to-door transport when accessible. If the pickup or delivery location is restricted due to narrow streets, low-hanging trees, or tight turns, the driver may request that the customer meet at a nearby large parking area, such as a grocery store.

Personal Items

Carriers are not licensed or insured to transport personal or household items, although we understand you may need to store some items in the vehicle. The carrier is not liable for damage caused by excessive or improper loading of personal belongings. These items must be placed in the trunk and must not exceed 100 lbs. Any exceptions must be discussed and approved by AMERICAN HAULING SOLUTION LLC in advance. Misrepresentation of personal belongings may result in a price adjustment and/or a dry run fee of $150 if the shipment differs from expectations. A $75 rescheduling fee will be applied if the vehicle is not ready as indicated by the shipper. If the shipper is unavailable, an alternate representative must be present for the pickup or delivery.

Vehicle Condition

Vehicles must be tendered to the carrier in good running condition with no more than half a tank of fuel. The carrier will not be responsible for damage caused by leaking fluids, freezing, exhaust systems, or untied antennas. Any claims for loss or damage must be noted and signed on the condition report at the time of delivery.

Insurance Coverage

Carriers have active liability insurance coverage ranging from $300,000 to $1 million for intrastate and interstate transports, respectively. Any damage incurred during transport is the responsibility of the carrier, not AMERICAN HAULING SOLUTION LLC. All contracted carriers carry insurance to cover damage caused by the driver or theft during transport. Damage claims must be noted at delivery, signed for on the Bill of Lading, and submitted in writing within 15 days.

Rescheduling and Cancellations

A $75 rescheduling fee will be applied if the vehicle is not ready as agreed upon by the shipper. If the vehicle becomes unavailable after an order has been placed, AMERICAN HAULING SOLUTION LLC will not refund the deposit. Cancellations made 7 days before the scheduled pickup date will incur a $100 cancellation fee.

Inspection Report (Bill of Lading)

Under no circumstances should a customer release or receive a vehicle from the carrier without an inspection report (Bill of Lading/BOL), regardless of time of day or weather conditions. Failure to complete this process may prevent the customer from filing a damage claim. Carrier insurance only covers damages resulting from the carrier’s negligence, which must be reported within 24 hours of delivery and noted on the Bill of Lading. Failure to notate damages releases the carrier from liability and will void any damage claim.

Non-Operational Vehicle Fee

A non-operational vehicle fee of $150 will be charged for vehicles that are not in running condition. This fee will be included in the final quote provided by AMERICAN HAULING SOLUTION LLC. If the vehicle becomes non-operational during transport, this fee will be added to the original quote.

Service and Fees

AMERICAN HAULING SOLUTION LLC will provide a carrier to transport the vehicle as promptly as possible but does not guarantee pickup or delivery on specified dates. AMERICAN HAULING SOLUTION LLC is not responsible for rental car costs or mechanical failures during transport. The customer agrees to pay the quoted price and will not dispute or charge back the payment once the vehicle has been delivered. This agreement is subject to the carrier’s tariff and the uniform Bill of Lading, which is available upon request.

Governing Law

This agreement is governed by and will be construed in accordance with the laws of the State of Virginia. Any legal action arising from this agreement must be filed in Virginia courts. AMERICAN HAULING SOLUTION LLC‘s liability is limited to the amount of its broker’s fee. By signing this agreement, the customer submits to the jurisdiction of Virginia courts and waives the right to jurisdiction in any other location.

Payment Terms

The customer authorizes AMERICAN HAULING SOLUTION LLC to charge a down payment via credit/debit card or check. The remaining balance must be paid in full upon delivery via cash, cashier’s check, or money order to the carrier.

SMS Terms & Conditions

1. SMS Consent Communication

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications

If you have consented to receive text messages from AMERICAN HAULING SOLUTION LLC, you may receive messages related to:

• Fulfilling orders (e.g., processing payments, arranging shipping, providing order confirmations and invoices).
• Communicating with you.
• Providing you with information or advertising related to our products/services, based on your preferences.

Example Messages:

Example 1

"You have been subscribed to text messaging for AMERICAN HAULING SOLUTION LLC. To opt out, reply STOP at any time.
Hi [Customer Name],
Hope you're having a great day! I'm pleased to provide your vehicle transport quote of $590.00 for shipping from XX to XX (Quote ID: XXX8017). This includes:
- Door-to-Door Single Truck Transport
- Fully Insured Carriers
- NDT-Certified Drivers
- 100 lbs of Belongings Allowed

Please feel free to reach out for slot reservations. Looking forward to providing you with top-quality service!

Best Regards,  
Agent Name  
[Phone Number]  
XXXX@americanvehiclehauling.com  
For & On Behalf of AMERICAN HAULING SOLUTION LLC  
To proceed, reply YES or call us at (XXX) XXX-XXXX. Reply STOP to opt out."

Example 2

"Thank you for booking your vehicle transport with AMERICAN HAULING SOLUTION LLC! Your shipment from [Pickup City, State] to [Drop-off City, State] has been confirmed.
Invoice: [Invoice Link]
Pickup Date: [MM/DD/YYYY]
Pickup Location: [Address or City, State]
Drop-off Location: [Address or City, State]

If you have any questions or need assistance, feel free to reach out.

Best Regards,  
[Agent Name]  
[Phone Number]  
XXXXX@americanvehiclehauling.com  
For & On Behalf of AMERICAN HAULING SOLUTION LLC  

Reply STOP to opt out of messages."

3. Message Frequency

Message frequency may vary depending on the type of communication. For example, you may receive up to 4 SMS messages per week.

4. Potential Fees for SMS Messaging

Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method

You may opt-in to receive SMS messages from AMERICAN HAULING SOLUTION LLC in the following ways:

• By submitting an online form.

6. Opt-Out Method

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly at 888-807-5356 to request removal from our messaging list.

7. Help

If you are experiencing any issues, you can reply with the keyword "HELP". Or, you can get help directly from us at (888) 807-5356.

Additional Options

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8. Standard Messaging Disclosures

• Message and data rates may apply.
• You can opt out at any time by texting "STOP."
• For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages.
• Message frequency may vary.